Track user tickets & incidents to closure - Never miss a customer request. Monitor incoming requests, assign requests to agents and track requests to closure.
Multi-channel support - Support users wherever they are. Now you can support users/customers through phone, email, web.
Incident Management - Document and monitor all incidents and the root cause analysis and corrective measures.
Asset Management - Track and monitor all your assets both hardware and software.
Vendor Management - Manage all your verndor & along with the details of the assets acquired.
Maintenance Management - Track, monitor & record the maintenance of all your assets.
Reports - Easily prepare MIS reports & track & monitor the overall IT systems.
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